Each handmade product takes 12-20 days to handcraft individually

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thehatkelife.com (the "Site").

1. What personal information do we collect?

When you visit the Site, we collect certain information about your device – including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information on how you interact with the Site. We refer to this information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, address and email address. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2. Shopify

Our store is hosted on an e-commerce platform provided by Shopify Inc, that allows us to sell our products and services to you.

We use Shopify’s data storage, databases and the general Shopify platform to store your data. Shopify stores this data securely behind a firewall.

For payments made using a direct payment gateway, we use Shopify to store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service.

3. How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

4. Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

5. Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If at any point you would like to ask us to delete information, or withdraw your consent for us to contact you if you have opted-in, please contact us at support@thehatkelife.com.

6. Changes

We reserve the right to update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. Contact us

For more information about our privacy practices, any questions, or if you would like to make a complaint, please contact us by e‑mail at support@thehatkelife.com at any time. 

 

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